Managed IT Services in Kenya
Proactive IT support and monitoring that keeps your systems running, secure, and cost effective.
Superlan East Africa Limited provides managed IT support, monitoring and maintenance. Our Nairobi team reviews the systems and locations you need covered, then discusses the support arrangements for your engagement.
Support for your users and systems
Our managed service offering includes help desk support, remote support and on-site technical assistance. Identify the users, equipment, applications and locations involved so the coverage can be reviewed.
Share the current support process, recurring issues and the people responsible for reporting or approving work. This helps the discussion focus on the assistance your organization needs.
Maintenance, monitoring and asset management
The service areas include preventive maintenance, corrective maintenance, system monitoring and IT asset management. An annual maintenance contract can be discussed where that suits the required engagement.
Explain the systems that are critical to daily operations and any planned changes to the environment. Monitoring and maintenance activities should be agreed against that scope.
Agree coverage before the service starts
Discuss support hours, response arrangements, escalation contacts and the systems included in the agreement. These details depend on the engagement and should be confirmed with the team before service begins.
Service areas
- Help Desk Support
- Preventive Maintenance
- Corrective Maintenance
- Remote Support
- On-site Technical Support
- Annual Maintenance Contracts (AMC)
- IT Asset Management
- System Monitoring
Prepare your enquiry
- Users, devices, applications and locations to cover
- Recurring issues and current support arrangements
- Required remote, on-site and maintenance assistance
- Coverage hours, escalation contacts and reporting needs